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TCUD

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1. Who is my water/sewer service provider?

If you live in the historic areas of Tega Cay, your water is purchased from York County by Carolina Water Service (DBA Tega Cay Water Service). TCWS treats the sewer at one of two Sewer Treatment Plants in Tega Cay.

If you live in one of the Lakeshore villages, Stonecrest Villas, Serenity Point, River Lakes, or Lake Ridge, your service is provided by the Tega Cay Utility Department (TCUD). TCUD purchases water from the Town of Ft. Mill, who purchases from the City of Rock Hill. Sewer from Lakeshore customers is pumped to York County's Jackson Branch treatment plant. Stonecrest, Serenity Point, River Lakes and Lake Ridge is pumped to Rock Hill's Manchester Treatment Plant.

2. Can I pay my TCUD bill online?

All TCUD customers have the ability to pay their monthly bill online or through automatic draft payments if they choose. To pay online, please click on the green "Online Payments" button located on the left side of the screen. To sign up for automatic draft, please contact Dora Perry at (803) 548-3512 x. 122.

3. What do I do if my water is cloudy?

In most cases, simply running the water for a few minutes will clear it up. "Cloudy water" is usually caused by air in the line. If you are unsure, and would like someone to check your water, please contact us (803) 548-3512 x. 129.

4. What should I do if I find a water leak or sewer overflow (SSO)?

In both cases, contact your water/sewer service provider. If you are a TCWS customer, once you contact them, please also contact the City Administration office at (803) 548-3512.

5. What should I do if I suspect my meter is leaking?

For TCUD customers, if you suspect your meter is leaking, please contact us (803) 548-3512. The City is responsible for everything up to and including your meter. The home owner is responsible for everything that comes out of the meter.